Comments from Customers who have purchased Welding Equipment
As a family ran company for over 50 years, we know we have something right in life.
We are Honest... We are Reliable... We Value our Customers
Hear what they have to say about Westermans International; the welding equipment and the service we provide.
We have a live BLOG for customers to leave feedback. If you do this you will receive a nice box of Shortbread biscuits or other gift as a "thank you" for your time.
With reviews so important to us all now, we decided to let Trustpilot display the reviews.
This will give you confidence when deciding to purchase welding equipment from our Award winning company.
See them on the Trustpilot site
Working with Westermans
17th July 2016
I found working with Craig and Bev very easy and efficient.
always good response times, considering I was communicating from New Zealand. The information I was given was helpful and much appreciate.
Delivery and Customs information and requirements were well arranged.
Tony Watson, New Zealand
April 22nd 2016
Ibrahim Muhammed, Nigeria
I had a requirement for a stud welder and posted enquiries on several websites - Westermans included.
They were the first to respond to me.
Then, as our discussions progressed - alongside my discussions with other companies - it became clear to me that their responses were the most polite, informative and timely.
And they offered the best price - as well reductions on the prices of 4 accessories. The only company that agreed to have such a discussion with me at all!
When I received the box, first I discovered a pair of brand new and well made welding gloves. Then, for the best customer service experience I have ever had with any business in 15 years of buying online, I saw that they had also included a can of biscuits! Fresh delicious biscuits sent all the way across the Atlantic to me in Nigeria!
I did a Houdini on the biscuits in record time.
As proof of the quality of their people and processes, I had a used Miller 375 plasma cutter on order even BEFORE I had received the cd stud welder!
I have enjoyed doing business with them and fully intend to do so again - if they stock my requirement.
I recommend Westermans without any hesitation!
Friday, March 4, 2016
Plasma and Welding Plant
Many Thanks to all the team for the fantastic service and support, very helpful,great communication & pleasure to do business with.
We look forward to seeing you all again.
January 15, 2016
Bought a plasma machine and the contact and services were very good.
Received the goods and all packed sercurely.
Tuesday, December 8, 2015
Very Happy with the service we receive from Craig and the team at Westermans,
Always helpful on the phone and very knowledgeable about the equipment we are purchasing.
Great to deal with
Absolutely wonderful company/people to deal with. I live in New Zealand and the awesome staff at Westermans were great and I could tell I had come to the right place.
William. 11th November 2015 - Trustpilot
Response from the ownerin the last week
We look forward to you visiting again in the near future and appreciate you taking the time to leave your feedback. Thank you.
in the last week-
From: U.P.M Singapore
Sent: 08 October 2015 05:53
To: Bev Kerr - Westermans International
Subject: Re: Your Order Ref: PO67/2015
Dear Bev Kerr,
No problem, I am willing do that, appreciated your company professional service.
I will sent some photo to you once we start to use mahine.
R. Deng, 邓世辉
The Great Experience at Westermans
Esau, Zimbabwe, 28th july 2015 Trustpilot Review
We would like to give our sincere gratitude to the great services we received from Westermans. We sent two Control Boxes for our sub arcs for repairs.
Our great experience started right from the first time we made some enquiries on Westermans ability to repair our Control Boxes which are first generation models and have since been de-commissioned by many industries. Their assurance gave us the confidence to invest in our old machines. We appreciate the speed in which the repairs were done and sent to us. The first Control Box was fitted and commissioned in April 2014 and since then our sub arc machine has been working excellently. We are receiving the second Control Box tomorrow and expecting to commission the sub arc machine in a fortnight.
We are very grateful with the level of their professionalism and we would hesitate to do more business with them and recommend them to anyone else
The exceptional at Westermans is not only delivery of good services but the willingness to sustain a good customer relationship with clients. Lico Trading, Congo.
We really appreciate the dedication and patience of the staff at Westermans for taking the time to understand our requirements and guiding us to the best solutions in light of our budget.
All machines purchased from Westermans were delivered on time and are running in outstanding condition. The after sales services has been amazing.
Westermans is highly recommended and our first choice for refurbished welding equipment.
Dave Ellis, Niftylift. 20th April 2015
I have dealt with Westermans on numerous occasions for the purchase of positioning equipment. I have always found the purchased items to be refurbished to a high quality and delivered as per specification.
The service and support is also excellent with any issues being resolved without a problem.
Highly recommend buying from Westermans, we bought a quality second hand TIG Plant from them which, unfortunately, had a slight fault issue but the after sales service we received in getting this sorted was brilliant.
Everything was well packaged and delivered in the times given, not much more too say really other than when we are in a position to be needing more plant I will not hesitate in contacting the team at Westermans.
Unique Service - Ragesh Bateriwala. Trustpilot
March 3rd 2015
Your company is actually helping small & medium sized companies to adopt cutting edge welding technology by making available high quality equipment at affordable prices.
We appreciate your value for money approach. We buy regularly from you & improve our competitiveness.
13th Feb 2015 Oliver Balir, Trustpilot
Machine came in great condition, All cleaned up with new torch and earth, new set of gauntlet gloves and tig gloves it was packed well as to not to get damaged in transit, they even threw in a nice box of shortbread.
It arrived when they said it would. I would definitely use them again.
3rd Feb 2015 - Trustpilot
Sales team were very helpful and when we decided to proceed our order was dealt with extremely efficiently and dispatched without delay.
The packaging was very good and reduced the risk of damage to the bare minimum.
Very Pleased Richard Taylor (Managing Director)
Sent: 04 June 2014 23:31
Subject: Miller XMT350 arrived
The welding unit is arrived yesterday. The shipping was very fast. I'm happy with my miller XMT350 ! Tomorow I will test the unit.
Thank you for your efforts and patience. I can say only good things to Westerman's International. Thank you!
On another time.
Sent: 02 April 2014 09:15
Subject: RE: Gulco Plate edge beveller - BCM - 12
Many thanks for your kind assistance.
Your service and help has been exceptional, Thank You.
Colin – Gillingham Marina,
A big thank you to you all. Very pleased with the Nederman extractor received today and very pleased as well with the biscuits! This was a nice touch.
This is to inform you that we have taken delivery of the Miller, Mobile Welding Machine in the best of condition.
Thank you for your kind gesture for the extra accessories that you added. we are looking forward to continue to do business with you.
counting on your usual co operation.
Sent: 21 August 2013 07:51
To: Westermans - Jess
Subject: Epak unit
Just wanted to say thank you to you guys for your help with the epak unit and its quick delivery. The guys took order of it Friday afternoon and it should be getting wired up and plugged in next week. Once again, thank you.
Sent: 29 July 2013 15:41
Subject: [SPAM-LOW] RE: Servo Pak
My package arrived this morning as planned. It was packaged with great care, and we had no issues. I want to thank you all for making this a smooth and easy transaction. I know it is hard being “across the pond” and with a 6 hour time difference, but you made it seem like I was right next door. I really appreciate all of the help I received, and it was truly a great experience.
Darren A Woods
Turner Industries Group LLC
Good morning Craig / Simone.
The Miller arrived on the Saturday as you promised, and I am very pleased with it. It seems to weld brilliantly.
I have not yet fitted the new front panel, but it looks straightforward enough.
My wife appreciated the free biscuits and my youngest son now advertises your services at his school, as he has nicked the TIG gloves you included and insists on wearing them in the playground at lunchtime.
Thanks again for a great service, I will recommend you to others.
A supplier of consultancy, engineering and project management services to its customers in the world’s oil and gas, mining, clean energy, environment and infrastructure markets
Fred Grange says:
I want to say that since my first phone call to Craig Westermans and subsequently dealings with Jess and then yourself, all aspects of the order process and the communication between our companies have been carried out in a completely professional manner, with some relaxed humour thrown in.
On behalf of Faysal M. Qahtani Sons Company, many thanks to Westermans International.
Fred Grange – Technical Manager
Thank you for your quick response to the problem with the disc welding equipment this morning
Can you please pass my appreciation on to your team
Overhauls & Assembly Manager
Name : craig bates
Company : craig bates fabrications
Country : england
Phone Number :
Hi i purchased a kemppi compact from you around 16 years ago... and its still going strong! ive now bought my son into my business who wants to specialize in chassis repairs would you recomend the esab for this? do you have anything used in this size? Thank you
Stock No: 12306
Product Name: ESAB New Caddy MIG C200i 200 amp Welder for MIG/MAG welding with built in Wire Feeder for 200mm spools.
Follow this link for Photos, Videos and PDF documents: ESAB-New-Caddy-MIG-C200i-200-amp-Welder-for-MIGMAG-welding-with-built-in-Wire-Feeder-for-200mm-spools.aspx
Just a short email to let you know that we have so far been satisfied with the assistance we have received from Westermans. We have installed some of the equipment we ordered, and the technical support has been extremely helpful, and we will definitely do repeat business with Westermans.
Sent: 21 February 2012 17:22
Dear Westerman Team
I along with my wife have already conveyed our thanks for the hospitality extended by you on our visit. Today I am writing to express my gratitude to all of you for good quality of supply and service. We have commissioned Esab Profile Cutting Machine with Hypertherm Plasma Cutter this morning. It is working fine and I have enclosed photographs.
I and all our staff are happy and satisfied with all equipments supplied to us from small Esab Tractor and Seam Tracker to huge Column/Boom,2 Profile Cutting Machines, Beveller and Rotator.We are pleased to deal with affable, fair and proficient company like yours
Sent from Samsung Galaxy Note
From: jon hounslow
Sent: 04 November 2011 17:56
To: Westermans - Craig
Subject: Re: tig
thanks for the mail, I would say at this time , dont do too much research on this project ! Although I have been asked to look into setting up a welding course, I know historically that they are very slow and often things do not get off of the ground. However you will apprecieate from my last purchase that things do happen and then the price is not an obstacle. So if you just send info that you have with a ball park figure? Then if I have got their interest I will give you a shout to say we have a go :-))) As mentioned I will probably ask for your help for all items required for setting up ? Because I like to have one name at the end of a phone for help and I know you guys deliver.
Sent: 08 April 2011 12:00
To: Westermans International Ltd
Subject: [SPAM-LOW] FAO Jess
Hi Jess,I have received delivery of the tables and rotator,do you have any idea of dispatch date of the remaining turntables ? Please pass on to all concerned my thanks for a prompt and very efficient service,also the surprise gift,it was most unexpected,the biscuits are Gooooooood !!!
Many thanks for all your hard work.
FABRICATION TEAM LEADER
Thanks for all your help with this.
It is a pleasure to deal with such friendly, knowledgeable and professional people.
I will be recommending you to others.
Mike Blake, England
Sent: 16 December 2010 17:25
To: Craig Westerman
Subject: Re: many thanks
It's been a wonderful surprise to get the package from you ( double surprise :)
I can't find the right words to thank you !
I also would like to take this opportunity to wish you and your collegues Merry Christmas and a Happy New Year 2011.
Many thanks once more and I'm sure we'll stay in touch.
Sent: 16 November 2010 15:11
To: Westermans International
Subject: Re: Kemppi PSS5000
Received the welder in good order, thanks. I will try it soon. I am pleased the way it looks and how complete you delivered the pack.
thanks,regards, Tammo Broekema, Netherlands
Sent: 12 November 2010 11:22
To: 'Westermans International'
Subject: RE: Syncrowave 351 Tig welder
Thanks for the heads up on the Lincoln.
We received the syncrowave on wed pm and all looks great so far.
PS thanks for the biscuits- they are really good. Did you make them?
Sent: 29 September 2010 09:01
To: Westermans - Chris
Subject: Re: original invoice
We have received the equipment from you which we find of really good quality. Thank you for that.
Enclosed please find a copy of invoice that we received from you by email. Could you please advise when we can expect the original one by post.
I'm very fine today and hope you are too.
Pls accept my heartfelt gratitude for the reception you and your family offered me during my visit to your company, which I see as a breakthrough in my carrer as an engineer seeking to make headway in business.
My wife expresses her thanks to you for all you have done to me as told her and shown her in the pictures and videos she watched. At a point she broke into tears as we watched the Dinner proceedings.
Thanks a million times.
My regards to all.
Pls give my email to Mark to communicate with me.
Dear Mr Westerman,
We are very pleased by Mark's visit. He was able to fix and fine tune the plasma. I would like to point out that he is very efficient in his field. It is a great advantage for every employer to have such a member in his team.
Hope to be able to do more business in the future /and hopefully see Mark again
Zarko Filipov, Bulgaria
Sent: 08 April 2010 01:58
To: Westermans International
Subject: Re: orbital welding
Please do so when you have more informations. We received the shipment from you a couple days ago. All the items are in a very good conditions. We are now testing them. I also found the steering gear box. We are very pleased and thanks to you.
Johannes Julianto, Indonesia
I am sorry for not having you written before.
Everything turned out well in the end.
Suddenly Hapag started to cooperate and then things were very fast.
The machine is very nice and I am happy.
Yes thanks a lot I had it on time, I have learn good staff form your company thanks a lot agene and keep up.
With Best Regards
Fabrication & Welding Eng.
Sent: 05 December 2008 09:01
To: Westermans International
Subject: RE: Need a TIG Welder and a Polo Shirt - Look no further than Westermans
Same address please and a large size thanks.
P.S. The set is dead good thanks and sorry about our very efficient accounts department.
The machine had been received by us and tested in working conditions. Thanks for the efficient service from all of you in Westermans.
Thanks and best regards,
Yong Kok Ling (Mr), Malaysia
I've recieved a unit today and everything is working well, so Thank You
Damian Jurczak, Poland
Sent: 30 October 2008 11:29
To: Westermans International
Subject: RE: Quote - 01.08 Mig Welders
Hello Craig,I will leave Sheffield on 1/11 for London and leave for Ghana on 2/11. I want to thank you, Peter and the two ladies for the royal reception accorded me during my visit. I have decided to fill the rest of the 20-footer low hydrogen rods. Please give me a quote for these items, shipping and all other costs to complete this transaction.
Subject: Re: spares
Cheers for that.
I'd rather have them sooner than later, of course, but most of all, Craig, you ship some good stuff.
ABSOLUTELY NO PROBLEM AT ALL, IN KNOW IT SOUNDS TRITE BUT IT WAS A PLEASURE DEALING WITH YOU
Thanks for the very positive feedback. It makes it all worthwhile when we get comments like yours! Would you mind when our new site is up and running using your comments as a testimonial?
Subject: Re: Welcome To Westermans World Of Welding
THOUGHT I WOULD DROP YOU A LINE, THE MIGATRONIC TIG WE BROUGHT HAS TURNED OUT MARVELOUS HOPE YOUR WELL
Thanks for the information.
Further to your questionnaire:
1) We found you through search engine.
2) This is the second purchase from Westermans. I am satisfied with performance of procured machine.
3) Your Usp is fast response and huge stock of machines. You can provide valuation report along with your machines which is essential for import in countries like India.
Ragesh Bateriwala, India
...do you need further recommendation?
We are happy to provide feedback from companies local to yourselves who have purchased second hand welding plant from us recently. Please contact us for details.
Give us a call +44 (0)116 269 6941
Thanks for letting me know. That is great news.
Thank you very much for the I pad I won in your competition.
It will come in most handy in our engineering workshop and it has been put in a rugged case to protect it.
There are two rules in our workshop, firstly it's a PC free zone, so another Apple product is in its element !
Secondly if we buy a welder it should cope with continuous use, something that I have found impossible to source from other tool and equipment suppliers.
We are based in Portugal and found Westermans on the internet when we were looking to improve our welding service.
Westermans have supplied us with industrial heavy duty welding equipment that we can count on to provide outstanding performance, giving us the edge we need to quickly and efficiently fabricate and repair mechanical parts. I cannot say enough about my favorite the Lincoln Ideal Arc 600 amp multi function welder, this has made heavy welding repairs easy. The power source is located centrally in the workshop and the wire feeder on a 6 mt traveling boom, with the same machine can I chamfer ( Arc Air ) and weld heavy parts.