Western Tydens: Fast-Tracked PEI Spot Welder Spares After a Breakdown

A photo and a description were all it took; replacement PEI spot welder parts arrived within days.

Spot Welding Spares/Servicing PEI

When Western Tydens' PEI spot welder went down, Deputy General Manager Rob Gennard tracked Westermans down as the new home of the Sureweld’s spot welding business, and had replacement parts delivered within days.

The customer

Western Tydens, based in Ivybridge, Devon, has produced diesel engine exhaust safety systems for 40 years; including ATEX-approved spark arrestors, shutdown valves, silencers, catalytic converters, diesel particulate filter cleaners, pipework and exhaust accessories. Rob Gennard, Deputy General Manager, is responsible for sourcing machine parts whenever servicing or breakdowns arise.

The challenge

Unplanned breakdown A PEI spot welder used in production had gone down, with no established Westermans account to fall back on

Tracking down the right supplier Had to trace the parts to a supplier by working through stored equipment manuals, not a known contact

Ordering without a part number Needed the right parts identified from photographs and a description alone

Minimising downtime Replacement parts were to be delivered quickly to avoid extended production disruption

Westermans recommendation

Spare parts for the PEI spot welder, identified and supplied from photographs and a description, with Westermans having taken over the resistance and spot-welding business from Sureweld.

The outcome

First-time customer	Yes, no prior Westermans account
Parts identified from	Photos and a written description only
Delivery time	Within a few days
Customer experience	"Highly professional and a pleasure to do business with"

"I have not ordered from Westermans before and had to send them photographs and a description of what I needed. The response was extremely fast and very helpful. The ordering process was simple, and all items were delivered within just a few days. Highly professional and a pleasure to do business with."

— Rob Gennard, Deputy General Manager, Western Tydens

Why this setup worked

Because Westermans holds the legacy PEI/Sureweld knowledge, the team could identify the right parts from limited information rather than needing a part number. That responsiveness turned a first-time, breakdown-driven enquiry into a fast, low-friction order.

Browse our full range of Spot Welders, or head to our Spares and Parts page if you need parts for a machine you already run — including legacy PEI and Sureweld equipment.