Customer case study

IPRO ING: A Nelson Stud Welder for a Fast Customer Rental

How an in-stock Nelson stud welder gave a Slovenian equipment specialist a fast, reliable rental for a local customer.

IPRO ING had a local customer with an urgent project. They needed a stud welder they could quickly rent out, and Westermans had the right Nelson machine in stock at a competitive price.

The customer

IPRO ING d.o.o. is a Slovenian specialist in industrial equipment distribution, design and engineering. With more than 30 years’ experience, they’re an important partner to Slovenian industry in welding and cutting equipment and technology. They also focus on improving the working environment through extraction systems and industrial dedusting.

Polona Pregl is a co-owner of IPRO ING. She has known Westermans for years, since a previous role at a company that bought a lot of used machinery across Europe.

The challenge

A fast turnaround: A local customer needed a stud welder for a project, and IPRO ING had to find one quickly.
Occasional, short-term use: The customer only needed the machine for a week or two at a time, so IPRO ING wanted to buy one it could rent out without overspending.
The right specification: The machine had to match the project’s requirements and perform reliably every time it went out.
Buying from outside the EU: IPRO ING had concerns about ordering from the UK, particularly around customs and after-sales support.

Westermans recommendation:

Westermans had a Nelson Intra 2100 stud welder in stock. Its specifications matched the project’s needs, and the price was competitive. The team answered Polona’s questions about the machine and explained delivery, customs and after-sales support clearly, meaning IPRO ING could order with confidence.

Equipment supplied:

Nelson Intra 2100 stud welder, used, in excellent condition

“When a customer’s waiting on a machine, having the right one in stock makes all the difference. The Nelson Intra 2100 was a perfect fit for what IPRO ING needed. We made sure Polona had clear answers on shipping and customs so that buying from the UK was as straightforward as buying locally.”
- Craig Westerman, Sales Director, Westermans International Ltd

The outcome

  • Fast solution. The machine was in stock, allowing IPRO ING to meet its customer’s timescale.
  • Condition as described. The Nelson arrived in excellent condition and has performed reliably.
  • Safe, prompt delivery. Good packaging meant the equipment arrived undamaged.
  • Concerns about buying from the UK resolved. Clear communication on customs, delivery and support made ordering from the UK straightforward.
“I recently purchased a Nelson Intra 2100 welding machine from Westermans and couldn’t be more satisfied with the entire process. From the very beginning, the team was professional, helpful, and highly knowledgeable about the product. They answered all my questions, helping me make an informed decision. The machine itself was in excellent condition, as described, and functions perfectly for our welding needs. Delivery was prompt, and the packaging ensured the equipment arrived safely. It’s clear that Westermans takes great pride in providing top-quality products and customer service. I would highly recommend Westermans to anyone in need of reliable, high-performance welding equipment. Thank you for a smooth and hassle-free experience!”
– Polona Pregl, Co-owner, IPRO ING d.o.o.

Why this setup worked

For an equipment specialist serving its own customers, speed and reliability matter most. Because the stock was available straight away, IPRO ING could quickly respond to their customer. Buying a quality used machine at a competitive price made sense for occasional rental work. Westermans was clear about customs and after-sales support from the start, which removed the usual worries about cross-border buying and turned a first UK purchase into a smooth one.

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