Westermans Live Customer Comments

We believe feedback from our clients is vital to help us  maintain our high standards and maybe also to improve the welding products and services.  After all, 50 years in the industry has taught us to listen.

The team at Westermans would love you to add your comments to our Blog, good or bad. Or maybe a someone you dealt with stood out and went that extra mile to help you with your enquiry or order?

All comments will be reviewed, you may be lucky and get some biscuits to show our appreciation!

However if it is a short query you may find the answer in our FAQ section.  If you feel you need to personally discuss any aspect of your order, please pick up the phone or email us directly to welding@westermans.com

We are continuing to expand and improve the quality and range of machinery we stock; so if you have any suggestions, please feel free to let us know.

In the mean time a huge THANK YOU to all of our customers around the world who are helping us to achieve such a successful company.

This entry was posted in Testimonials and Customer Comments - Welding Equipment. Bookmark the permalink.

32 Responses to Westermans Live Customer Comments

  1. Muhammed Ibrahim says:

    I had a requirement for a stud welder and posted enquiries on several websites – Westermans included.

    They were the first to respond to me.

    Then, as our discussions progressed – alongside my discussions with other companies – it became clear to me that their responses were the most polite, informative and timely.

    And they offered the best price – as well reductions on the prices of 4 accessories. The only company that agreed to have such a discussion with me at all!

    When I received the box, first I discovered a pair of brand new and well made welding gloves. Then, for the best customer service experience I have ever had with any business in 15 years of buying online, I saw that they had also included a can of biscuits! Fresh delicious biscuits sent all the way across the Atlantic to me in Nigeria!

    I did a Houdini on the biscuits in record time.

    As proof of the quality of their people and processes, I had a used Miller 375 plasma cutter on order even BEFORE I had received the cd stud welder!

    I have enjoyed doing business with them and fully intend to do so again – if they stock my requirement.

    I recommend Westermans without any hesitation!

    • Westermans says:

      Great to hear you were completely satisfied Muhammed!
      Thanks for the review. Let us know if we can promote your company or products soon.
      After all you are an very good customer for buying twice 🙂

  2. Patrick says:

    Purchased a stud welder and beveller. Excellent quick service. Goods exactly as described.
    Following a further enquiry for replacement inserts – Westermans sent these as a gratuity. Proper traditional customer service, as it should be.

  3. I’d risk it for a biscuit!

    Having been a customer of Westerman’s now for a number of years, I am pleased to be able to add my comments to your Blog on behalf of Fabdec Ltd.
    I can without reservation, commend the service that we have received both to point of sale and any after-market assistance and back-up that we have required.
    In communication with Westerman’s staff whether by e-mail, telephone or face to face all has been conducted with friendliness and good humour while retaining a high degree of professionalism.
    In conclusion I wish to add that I should be more than happy to recommend Westermans as a company to my colleagues within our own establishment or within the wider industry.

  4. Thomas Pinzl says:

    Dear Westermans team,
    Thank you for the great service. We are very satisfied with our new Miller XMT350CC/CV welding device. The welding machine is for our business is of essential importance. The trade has worked great from the start, everything online.
    Gladly we will ask another again, if we need another machine.

    Thanks to all.

    Best regards
    Thomas Pinzl
    WATER-WORKS
    Switzerland

  5. Ronel Oberholzer says:

    Our company is based in South Africa and it’s the second time we are dealing with Westermans. Thanks once again for your excellent service! your friendliness, and help is much appreciated – a special thanks to Craig, Jess and Simone!

  6. Andrew Byrom says:

    Just a note to thank Craig for his exceptional level of service.
    We received some very good advice with the parts we needed urgently being despatched the same day. This was then followed the next day by the used machinery, which we received in excellent condition.

    You can’t ask for more!

  7. Colin Upward says:

    Just a short line to say thank you for accurately describing and supplying a great bit of second hand kit and for the customer service which has been fantastic.
    We will definitely be using your company again.

    Regards,

    Colin Upward
    Gillingham Marina

    • Westermans says:

      Hi Colin

      It’s great to have such good feedback on our products and services. Always makes our jobs so much easier when the customer is pleasant to work with!!

      Let me know if we can help you in anyway promote your products or service?

      Keep in touch.

  8. David Barclay says:

    Good Morning Jess

    Thank you for sending the welding fume extractor, just a note to say how pleased I am with the equipment it was exactly as you described.

    Thanks again

    David Barclay
    CEO

  9. Charles says:

    Dear Craig,
    This is to inform you that we have taken delivery of the Miller, Mobile Welding Machine in the best of condition.

    Thank you for your kind gesture for the extra accessories that you added. we are looking forward to continue to do business with you.
    counting on your usual co operation.
    Best regards.
    Charles.

  10. My package arrived this morning as planned. It was packaged with great care, and we had no issues. I want to thank you all for making this a smooth and easy transaction. I know it is hard being “across the pond” and with a 6 hour time difference, but you made it seem like I was right next door. I really appreciate all of the help I received, and it was truly a great experience.

  11. Paul says:

    Good morning Craig / Simone.

    The Miller arrived on the Saturday as you promised, and I am very pleased with it. It seems to weld brilliantly.

    I have not yet fitted the new front panel, but it looks straightforward enough.

    My wife appreciated the free biscuits and my youngest son now advertises your services at his school, as he has nicked the TIG gloves you included and insists on wearing them in the playground at lunchtime.

    Thanks again for a great service, I will recommend you to others.

    A supplier of consultancy, engineering and project management services to its customers in the world’s oil and gas, mining, clean energy, environment and infrastructure markets

  12. Fred Grange says:

    I want to say that since my first phone call to Craig Westermans and subsequently dealings with Jess and then yourself, all aspects of the order process and the communication between our companies have been carried out in a completely professional manner, with some relaxed humour thrown in.

    On behalf of Faysal M. Qahtani Sons Company, many thanks to Westermans International.

    Best Regards,

    Fred Grange – Technical Manager

  13. Jude Abalaka says:

    Just a short note to let you know that we have so far been satisfied with the assistance we have received from Westermans. We have installed some of the equipment we ordered, and the technical support has been extremely helpful, and we will definitely do repeat business with Westermans.
    Jude
    Tranos Contracting Limited

  14. Mr Dzhumerov says:

    We would like to express our great appreciation of the responsible attitude Westermans shows towards us. This once again proves you as one of our best and trustworthy suppliers, improves our respect and influences our future choice when purchasing machines and equipment.
    Thank you very much and we hope to have many more years of good coorperation with you!

  15. Justin Nunn says:

    Dear Westermans International,

    Many thanks for the supply of our used 350 LX Miller TIG Welding Plant.

    The service provided by your team was absolutely first class, it really was a pleasure doing business with you.

    Also thank you for part exchanging the 2 No. TIG welding plants. (You paid a more than fare price for them)

    All in all we are more than satisfied with your service provided and will be in contact when we require more equipment.

    Needless to say we will recommend your company to colleges and friends if we hear of any requirements for your services and products.

    Keep up the good work, doing business with you was a refreshing change to the average machinery dealer.

  16. Martin Young says:

    We are very pleased with the item we purchased, and indeed the whole purchase process!

    We found you very easy to talk to, honest in your description of the item we bought and fair on price…. quite a rarity nowadays!!

    We would not hesitate to use you in the future,

    Kind regards

    Martin

    Lunar Ltd

  17. Vasilis Stratis says:

    Westermans are the most reliable, they have the best service and they are honest.
    They are the best supplier I ever had
    from Primaweld-Primasound
    With honour,
    Vasilis Stratis

  18. Ray Stanton says:

    First time dealing with Westermans
    A fast friendly informed service from start to finish.
    Delivered our welding rotators well before schedule and at a well negotiated price
    Would have no problem recommending these suppliers to anyone.

  19. Ian Jones says:

    Purchased Kemppi Tig/Mig Welders x 4 or so from 150A to 300A.

    The carrier managed to drop 2 of them but Craig arranged loan units until he could replace them, excellent service and would certainly consider further purchases assuming they remain competitive!

    • Westermans says:

      Thanks for your comments Ian.
      Very unfortunate about the damage, as we use the Hauliers daily to ship our equipment around the UK and Ireland.
      Great though that Craig could offer you a loan machine in the meantime – he does try to go the extra mile!
      I am sure we will keep our prices low, after so many years in the business we know how important value for money is.
      I hope you enjoy the biscuits!!
      Claire

  20. Les Andrews says:

    Recently purchased rollers and welding positioners from Westermans,first time dealing with them.Service,quality of goods,speed of despatch of items and helpfulness in answering questions and supplying information was all FIRST CLASS.
    I highly reccommend Westermans to anyone looking to purchase any equipment.

  21. Westermans says:

    Thank you Derek, Rick.
    You will have a nice surprise to start the week, much appreciated!

  22. RICK BARNES says:

    Westermans were very helpfull and efficient when we were needing a replacement impeller on an old extraction unit, they were able to source one of only three still available and get special delivery within 7 days from Sweden. Good work thanks.

  23. Derek Fitzpatrick says:

    Second time to deal with Westermans and service is fast friendly and efficient as always. No problem recommending them for Great service and Value.

  24. Westermans says:

    Thank you for the comments chaps, your biscuits are in the post tonight!

  25. Mark Rankin says:

    Service from Westermans was excellent, the Fume Extractor we purchased was in superb condition and at a very reasonable price, I would definetly use them again.

  26. MARK CHARLES says:

    WE WOULD LIKE TO THANK YOU FOR A VERY GOOD SPEEDY SERVICE.

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